General Information


1. Q: What is Monkeez?
A: Monkeez is an online clothing store based in Karachi, Pakistan.


2. Q: How can I contact Monkeez?
A: You can contact us at MonkeezOfficial@gmail.com or 03282355338.


Ordering and Payment


1. Q: What payment methods do you accept?
A: We only accept Cash on Delivery (COD).


2. Q: Can I cancel my order?
A: Please contact us within 12 hours to cancel your order.


Shipping


1. Q: Do you offer international shipping?
A: No, we currently only ship within Pakistan.


2. Q: How long does shipping take?
A: Shipping typically takes 3-8 business days.


Returns and Refunds


1. Q: Can I return my order?
A: Yes, you can return and echange your order within 7 days , some terms and conditions may apply.


2. Q: How do I initiate a return?
A: Contact us at MonkeezOfficial@gmail.com or contact 03282355338 to initiate a return.


Products


1. Q: What types of products do you offer?
A: We offer clothing and customizable products.


2. Q: Do you offer customized products?
A: Yes, we offer customization options for our products.


Customer Support


1. Q: What are your customer support hours?
A: Our support team is available from 9:00 am to 12:00 am.


2. Q: How can I track my order?
A: Contact us at monkeez customer support 03282355338 to track your order.