Mens Square Structured Cuban Collar Shirt - Grey

                                                 Shipping Policy


At Monkeez, we strive to provide our customers with a seamless and efficient shipping experience. We understand that getting your orders delivered promptly is crucial, and we're committed to making that happen.

Delivery Time

Our standard delivery times are as follows:

- Karachi: 2-4 working days
- Out of City: 4-8 working days

Please note that these delivery times are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Our standard shipping charges are as follows:

- Delivery Charges: Rs 250

However, we're happy to offer free delivery on orders above Rs 6000. This offer is applicable on all products and categories.

Free Delivery Policy

To qualify for free delivery, your order must meet the following criteria:

- The order value must be above Rs 6000.
- The order must be shipped to a single address.
- The order must not contain any items that are on pre-order or backorder.

Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can use this information to track the status of your order.

Delivery Attempt

Our courier partners will make a maximum of two delivery attempts. If the delivery is unsuccessful, the order will be returned to our warehouse, and you will be contacted to arrange for re-delivery.

Undeliverable Addresses

If the address provided is incorrect or incomplete, the order will be returned to our warehouse, and you will be contacted to provide a corrected address.

By shopping at Monkeez, you acknowledge that you have read, understood, and agreed to our Shipping Policy.

If you have any questions or concerns, please don't hesitate to contact us at 03282355338 . We provide free shipping for orders valued above PKR 6000/- in Pakistan.

 

Return and Exchange Policy:

At Monkeez, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, an item may not meet your expectations, and we're here to help.

Applicable Reasons for Return and Exchange 

We will gladly accept returns and exchanges for the following reasons:

- Faulty Item: If the item received is faulty or damaged, we will provide a full refund after inspecting the product. We will cover all delivery charges incurred during the return process.
- Incorrect Item or Color: If we mistakenly send an incorrect item or color, we will exchange it for the correct one. We will cover all delivery charges incurred during the exchange process.
- Size Issue: If the item received does not match our size chart, we will exchange it for the correct size. We will cover all delivery charges incurred during the exchange process.

Not Applicable Reasons for Return and Exchange

Please note that we do not accept returns for the following reasons:

- Change of Mind: If the item received does not meet your expectations or you simply change your mind, we do not offer refunds. However, we can facilitate an exchange for a different item, subject to our exchange policy.
- Size Chart Accuracy: If the item received matches our size chart, but you would like to exchange it for a different size, you will be responsible for covering all delivery charges incurred during the exchange process.
- Color Variation: If the item received has a color variation of +/-5, we do not consider this a valid reason for return or refund. However, we can facilitate an exchange for a different item, subject to our exchange policy.



- All returns and exchanges must be initiated within 7 days of receiving the item.
- Items must be returned in their original condition, with all tags and packaging intact.
- We reserve the right to inspect the returned item before processing a refund or exchange.
- Refunds will be processed within  5-7 working days of receiving the returned item.
- Exchange items will be shipped within timeframe 5-7 working days of receiving the returned item.

By shopping at Monkeez, you acknowledge that you have read, understood, and agreed to our Return and Exchange Policy.

If you have any questions or concerns, please don't hesitate to contact us at 03282355338 or email us at monkeezofficial@gmail.com .


There are certain scenarios where it is difficult for us to support refunds. Such scenarios include but are not limited to the following:

- Refund request is made outside the specified time frame.
- The product is damaged because of use.
- The product has been tampered with.

Note:

- No refund policy is applicable on any kind of custom , underware or white color products.
- The minimum period for processing refund is 7-10 working days.

If youve any queries or need information contact us at :

Email: monkeezofficial@gmail.com

Phone # : 03282355338